FAQs

Yes. All products sold on gcoutlet.com are authentic Golden Concept products and are fulfilled directly by Golden Concept AB from official inventory.

GC Outlet features selected pieces from previous collections or limited remaining inventory. Pricing may be adjusted based on availability, product lifecycle, and stock strategy.

Products sold through GC Outlet are new and delivered in original condition unless explicitly stated otherwise on the product page.

Most items are available in limited quantities. Once sold out, they may not return.

If your order has not yet been dispatched, contact outlet@goldenconcept.com as soon as possible. Once dispatched, the order cannot be changed or canceled.

Payment is authorized at checkout and captured prior to dispatch.

Please check your spam/junk folder first. If you still cannot find it, contact outlet@goldenconcept.comwith your name and the email used at checkout.

In rare cases, inventory discrepancies or technical errors may occur. If an item becomes unavailable after you place an order, Golden Concept AB may cancel the order and issue a full refund.

Estimated delivery time for in-stock items is typically 4-10 business days depending on destination. Delivery times are indicative and may vary due to courier and customs processes.

Shipping rates are shown at checkout. Any free-shipping threshold or campaign is displayed on the Website at the time of purchase.

Yes. Available shipping destinations and methods are shown at checkout.

For deliveries outside the EU, import duties, taxes, and customs fees may apply. These charges are the responsibility of the recipient and are determined by the destination country.

Yes. Orders are typically delivered with signature required.

GC Outlet offers selected products originally released by Golden Concept, including previous collections and limited remaining inventory.

Products are delivered with official Golden Concept packaging unless otherwise stated on the product page.

Please refer to the product title and specifications on the product page. If you are unsure, contact outlet@goldenconcept.com before placing your order.

The seller is Golden Concept AB, Baltzargatan 20, SE 21137 Malmö, Sweden.

A binding contract is formed only when Golden Concept AB confirms acceptance of the order and payment has been successfully processed.

Purchases are governed by Swedish law, including mandatory consumer protection rules such as the Swedish Consumer Sales Act and the Swedish Distance and Door-to-Door Sales Act.

Yes. All products sold through GC Outlet are covered by the official Golden Concept limited warranty.

The warranty is valid for one (1) year from the date of delivery and applies to manufacturing defects in materials and workmanship.

Yes. Each product is delivered with an official warranty certificate stating the warranty period and the product’s unique serial number.

Contact outlet@goldenconcept.com without undue delay and include your order number, a description of the issue, and photos where applicable.

Yes. In accordance with applicable consumer legislation, you have the right to withdraw from your purchase within 14 days from the date you receive the goods.

Returned products must be unused, in original condition, and in original packaging. If a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, a deduction may be made from the refund.

Unless the product is defective or incorrectly delivered, return shipping costs are borne by the customer.

Refunds are processed after inspection of the returned goods and within the timeframe required by applicable law. Refunds are issued to the original payment method unless otherwise agreed.

All items sold through gcoutlet.com are authentic Golden Concept products, fulfilled directly by Golden Concept AB from official inventory.

No. GC Outlet does not sell replicas, refurbished products, or third-party merchandise.