Shipping and Returns
SHIPPING
Delivery Time
Estimated delivery time for products in stock is typically 4–10 business days, depending on the destination country. Delivery times are indicative and may vary due to external factors beyond our control.
Shipping Costs
Shipping rates are displayed at checkout. Complimentary shipping may apply to orders exceeding a specified threshold, as indicated on the Website at the time of purchase.
Custom Duties & Taxes
For deliveries outside the European Union, import duties, taxes, and customs fees may apply. These charges are determined by the destination country and are the responsibility of the recipient.
RETURNS
Right of Withdrawal
In accordance with applicable consumer legislation, you have the right to withdraw from your purchase within 14 days from the date you receive the goods.
To exercise this right, you must notify us in writing within the withdrawal period.
Return Conditions
Returned products must be unused, in original condition, and in original packaging. Golden Concept AB reserves the right to reduce the refund amount if the product has been handled beyond what is necessary to establish its nature, characteristics, and functioning.
Refunds
Refunds will be processed after inspection of the returned goods and within the timeframe required by applicable law. Refunds will be issued using the original payment method unless otherwise agreed.
Return Shipping
Unless the product is defective or incorrectly delivered, return shipping costs are borne by the customer. Please contact our customer support outlet@goldenconcept.com for return instructions.